Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace) August 15, 2019 97 By Stanley Isaacs Related posts: University of Toronto: College Selection Top 5 York University Transportation Tips | #YORK101 Navigating York International Students Talk About University of Toronto Undergraduate Research Experience: International Student Perspectives at U of T CategoryArticles BlogTagsand appliances broken Canada consumer affairs Consumer Electronics (Industry) Dishwasher (Product Category) home Home Appliance (Consumer Product) Marketplace (Award-Winning Work) News (TV Genre) Refrigerator (Culinary Tool) repair repairs Stove (Product Category) the tom toronto Vancouver Washing Machine (Product Category) 97 Comments J De'Niz says: July 5, 2019 at 7:16 pm My Kenmore refrigerator started leaking water about 2 years old I just put a plastic container on top shelf of refrigerator to catch the water and empty it about 1-2 times a month. Reply Troy Barnett says: July 6, 2019 at 12:09 am Stuff isn't made to last any more. I bought a ceramic top stove and just out of warranty it quit. Instead of paying for repair or new one, I pulled my older natural gas one out of the garage and put it back. I always preferred gas anyways. My wife wanted a newer pedestal washer and dryer, bought them, just out of warranty the spider broke on the washer. I took both of them out and once again pulled my older set out of a garage and put them back in. I was never big on waiting 2 hours for a single load of clothes to be washed, "energy saving" but NOT time saving. I load my clothes, turn the knob and bam, water starts filling up. The only thing I ever had to replace on my older washer was the water inlet. $15 on eBay. For one of the solenoids went bad after 15 years. here we are @ 21 years and still running like a champ. If the companies were to build something that would last for a long time, they would not make the profits that they do.I do all my own repairs, even when it comes to our vehicles. Reply David Turner says: July 6, 2019 at 2:26 am Good video. Reply Robert Hager says: July 6, 2019 at 3:21 am If you have a Sears appliance DO NOT call their service Dept for a Sears repairmen to come and fix it. You will be ripped off Reply Jeffrey Fochs says: July 6, 2019 at 7:03 am Maybe we shouldn't be so quick to be first to have the new shiny LEMON !!! BOYCOTTS DO WORK.. Hit them in the wallet just like they do you. Reply Stuey Griffith says: July 6, 2019 at 3:17 pm the appliance-makers and repairman's union COLLUDE to keep the problem going!!!!! rare case of BIG BUSINESS and UNIONS collaborating to keep their businesses going!!!! Reply anthony triolo says: July 7, 2019 at 12:22 am Biggest problem:government super safety fitures rewired by law,manufacturers must put on adding cost and repair. Reply anthony triolo says: July 7, 2019 at 12:37 am Also forgot to mention,the electronics are not well protected from line surges ,lightning ,voltage variation and all the things they are sensitive to Reply anthony triolo says: July 7, 2019 at 12:52 am Nothing is made here,all the parts are made all over the world that compete who makes it the cheapest and we get stuck.MAKE IT IN AMERICA so we can control quality and responsibility. Reply anthony triolo says: July 7, 2019 at 1:03 am All the appliances have the same parts made by the same manufacture they look different on the outside. Reply Michi K says: July 7, 2019 at 5:17 pm My dishwasher is not even 2 years old and it's already failing. It sounds like a jet engine. The previous one lasted for 5 years…My fridge is 3 years old and it was already repaired 4 times. It's always the same thing, it starts spontaneous shutting itself off causing all the food to spoil.Meanwhile my mother has a 15 year old dishwasher and 25 year old fridge. They still work fine. Reply Dianne Anderson says: July 7, 2019 at 8:11 pm Consumers needs to file a big class action lawsuit for defective appliances. Reply Tom Varrette says: July 8, 2019 at 3:09 pm IF YOU READ THE MANUAL, im SURE that CLEANING out the drain plug would be a ROUTINE MAINTENANCE task, which people usually IGNORE.(mostly because people THINK that all units are the SAME and dont BOTHER READING THE MANUAL)as a maintenance person, this is 99% of ALL PROBLEMS. READ THE DAMN MANUAL. even if it is a fridge and you THINK you know how to care for one. Reply Santiago Ben says: July 9, 2019 at 7:14 am Why does refrigerator drain line freeze? The Problem: Refrigerators with defrosting coils, melt out the ice built up in the freezer by heating up and allowing the water to drip into the defrost drain. When the water arrives at the tip of the drain, it is close to freezing temperature and the drain typically freezes shut. … Water can collect there over time.Apparently leaking inside the fridge is usually less serious than deposits of water onto the kitchen floor. It seemed that the cause was the defrost drain. In freezer-on-top refrigerators, blockage of this drain due to ice or food debris is a simple and fairly common problem. Reply rick johnson says: July 9, 2019 at 12:18 pm I had a Dyson vacuum cleaner that had 2 computer boards replaced in the first 2 years. Why are there computers in a vacuum cleaner? Luckily, it was under warranty. Reply B Grwl says: July 9, 2019 at 3:50 pm We are scammed in every aspect. This is horrible. Reply G Lasser says: July 9, 2019 at 8:14 pm even Boeing designs junk 737 airplanes then blames crashes on untrained pilots… Staff engineers all got layed off. Reports from Bloomberg show that large companies use temporary contractors… for profit!"No one cares" Reply Ed Lewis says: July 10, 2019 at 8:00 pm What kind of appliances do the repair guys have? I'm guessing two things: Older and easy to fix OR Newer and easier to get parts because they're the repair guys 🙂 Would love to know Reply robert cale says: July 11, 2019 at 5:43 pm built whirlpool side by side fridgs 1100 pers shift 2 shifts a day whirlpool sears and kitchen aid and several more only look and name is different no more built in USA Reply Carol F says: July 12, 2019 at 6:36 pm All I have to say is learn to repair it yourself or purchase an older model that will not have as much trouble and be easier to fix. I'm 73 and I have learned to repair all my appliances. I refuse to keep these corps in business when the money you spend it atrocious. It cost me 50 to repair my old GE (20 years old). Ran like a charm after. I also have a Kenmore side by side (33yrs old) It still runs and I've never had to repair that one yet. Reply brr eez says: July 13, 2019 at 12:33 am Thank you guys. Best wishes to all of you Reply Jason Day says: July 13, 2019 at 7:19 am I really enjoy the CBC Marketplace segments. I wish we had something like this in Australia. Reply 1111 says: July 13, 2019 at 1:48 pm A class-action lawsuit filed against LG claims that some of the company's fridges suffer from a defect that causes the appliances to fail within just a few years. … According to the class-action suit, the issues with LG's refrigerators stem primarily from a problem with the linear compressor that the company uses.Apr 5, 2019 Reply thomas 71 says: July 13, 2019 at 7:00 pm I paid $3600 for my Samsung refrigerator and ice maker freezes up about every month. Reply Phil Indeblanc says: July 13, 2019 at 10:49 pm Very true video, with the final secert….What happen to these "LAWS" in place that are supposed to protect the public , Like monopoly laws? ZERO help, and the examples are PILING UP!!! Reply Phil Indeblanc says: July 13, 2019 at 10:50 pm Sadly, I didn't hear them help in making a better decision as they claimed…..Is that another video? Reply Phil Indeblanc says: July 13, 2019 at 11:03 pm The FIRST indication you have that it IS fraud by design is not insulating the electronics or the display. The second is that when you do have an option, yet they still place the display and such on the top. Hot air rises, and the hottest point is above. They can easily place it below, or in a well insulated thermo-blocked location. Reply Phil Indeblanc says: July 13, 2019 at 11:10 pm I had a 3K$ Samsung 4door fridge that failed, and not even the extended store warranty would cover it. 4doors, what a great idea! Design flaw in the water drip tray that has seam. Water drips in and you never see water, but then rusts out the entire door. I had also purchased a Samsung monitor, when LED came out initially, and got a 30 rpo calibration screen. Samsung the following year stopped supporting Windows 64bit and you could not use the software to calibrate the screen, so colors were wrong. That was my last bit of an item in the house with the name Samsung. If you come over, and you have a Samsung phone, be prepared to leave it outside at the door!!!!! SAMSUNG is EVIL! Reply Dana A. says: July 14, 2019 at 12:04 am My fridge is there!! I knew is was a lemon Reply discerningmind says: July 14, 2019 at 12:13 am I don't know what baking soda does. You only need to leave the door open about an inch or two. My machine is generally clean because I don't normally overload it, but if do I run an additional rinse cycle after the machine stops. About once a year I'll pour an entire gallon of white vinegar in and run it through the clean cycle. Reply Frannie Fargo says: July 14, 2019 at 12:52 am I buy the cheapest appliances out there. Reply desertdispatch says: July 14, 2019 at 11:10 am my stove and dryer are almost 20 years old,,,the fridge they are showing at 4:34 I had a Samsung lower drawer fridge that did the same thing. I will never ever own this style again. Reply Gabe511 says: July 14, 2019 at 2:23 pm Samsung are scumbags. Literally every fridge has the same issue yet they are "unaware of any issue" with the fridge. Such a joke. Reply Lloyd Armour says: July 15, 2019 at 7:12 am I had the same problem with same Samsung refrigerator, I finally bought a different one, and sold the other one. Reply Jack A. Lope says: July 15, 2019 at 11:24 pm I remember when the Maytag repairman had no work because they never needed repairs. Reply ScubaDaveGSXR says: July 16, 2019 at 4:23 pm Here is another angle to look at the dishwasher issue, and a 1 year warranty: You might use it twice a week. That’s basically 100 operations before they don’t cover it anymore. Imagine if that was a car. Wow. Reply Chris says: July 17, 2019 at 5:50 am I'm going to look for the repair/maintenance manuals that technicians use and fix my own appliances. It's what I do with my cars.EDIT: It's a good thing I'm an electrical engineer and technician. But the schemes here sound like what Apple does. Impossible to fix yourself. Reply Charles Collins says: July 17, 2019 at 2:38 pm I stopped buying Samsung ANYTHING. My last purchase was a refrigerator that broke in 6 months. It was a warranty repair. Six months later the same exact repair, no longer in warranty, I paid. Six months later the same repair was needed. After 3 frig -full of food was lost I decided no more. I have never had a Samsung anything last any reasonable time. I'm done. Reply Charlie Wilson says: July 17, 2019 at 5:21 pm I bought a Whirlpool Cambrio washer, the latest and greatest Whirlpool at that time. About two years later it quit working. It did display a trouble code, so I looked it up online and it meant the control board was bad. So, I looked up the cost of the board. It was $400. It was an expensive washer but I was not going to pay $400 to repair a relatively new machine, so I junked it. So I replaced it with a no frills Maytag. At about the 2 year mark it also failed, but no circuit boards this time. I pulled it out to see if I could repair it and found that a nut had fallen off that holds the shifter on to the transmission shaft. So I reinstalled it with loctite. My Samsung dryer quit at about two years. I found that they have a tensioner pulley that uses a sleeve bearing, and lots of complaints. I replaced the sleeve bearing roller with one with ball bearings and it is now working again. Maybe if you buy the very expensive high end appliances you can get reliability but I doubt it. Reply TruthSeeker says: July 18, 2019 at 12:28 pm I am done with Samsung @samsung #samsung #samsungsucks Cell phone, microwave, TV, DVD player: All died within 2 years. I am done with you and your affiliates. #nomoresamsung Reply Michael In San Francisco says: July 20, 2019 at 4:53 am Apple is "guilty" of practicing planned obsolescence. E.g., its iPhone. It makes the phone with a fixed battery, meaning the customer cannot replace the battery when it is worn out. (Unknown to the user, a lithium battery wears out simply sitting in a drawer, for example, with the device OFF. Battery cells wear out at the rate of about 10 to 15 percent per year, meaning within two years a battery will lost 20 to 30 % of its life.) End result, Apple warrants its iPhone battery for a few months, a user buys a new iPhone in a year or two because its battery life is low. Apple also does NOT use microSD chips. Can't have that, where users who need more memory for pics and video simply insert a new 128 GB chip. Nope, when you need more memory it is easier to buy a new iPhone, or an expensive external hard drive. (When the iPhone debuted in 2010 Apple sold it with 4 GB memory, or 8 GB. No one wanted the $500 4 GB model, everyone paid $800 for the 8 GB unit, which is what Apple intended. Sales of the 4GB model were so low within months of the iPHone debut Apple pulled it from the market. Fast forward to 2018. Apple still practices planned obsolescence. It holds back basic features so it can sell the new model iPhone. And Apple's latest PO move, eliminated the 3.5 MM audio port to force people to buy (easily lost) external earphones (or is it air pods?) P.S. Another gimmick all cell manufacturers use so you are forced to buy a new phone, they eliminated the "lanyard loop." What this was, a recess in the phone the same as digital cameras have, to which you can attach a lanyard. With a lanyard attached to the phone and looped on your wrist if you drop your phone it is not going to fall on the pavement or in the toilet. End result, you save your phone. It did not take long for Apple and Samsung to realize that phone sales would be cut by 60% if people stopped destroying their phones. So around 2012 manufacturers stopped putting lanyard loops on their flagship phones. (Note: according to the electronics insurance carrier Square Trade, the most common water damage claim made is by insureds who DROP THEIR PHONE IN THE TOILET.) Bonus Tip: I fashion my own lanyard loop by attaching a lanyard to a case I bought for the phone, or to one of those finger holder mounts that sticks to the back of the phone. https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=cell+phone+finger+stand+ring+360+mount+thin&_sacat=0&LH_TitleDesc=0&_sop=15&_osacat=0&_odkw=cell+phone+finger+stand+ring+360+mount&LH_BIN=1 Reply Michael In San Francisco says: July 20, 2019 at 5:03 am Great tips in here. For 2019 I have another. Get your appliances and electronics at the lowest price possible. Treat everything as "throwaway." Expect electronics, for example, to last about three to five years, after which you throw them into recycle. For example, at CostCo I bought two flat panel TVs. Both are 4K HD TVs, the 43" for $220, the other for a 50" for $280. Because I got them at CostCo the manufacturer's warranty is extended one year. So the TVs have a two-year warranty. Guess what happens to those TVs if they go on the fritz after two years, yeah . . . recycle. I have no problem "renting" a TV for $10 monthly. Yes, with appliances we are talking about paying a bit more in "rent," but most appliances are projected to last at least five to seven years. But if you are paying $500 for a stove that lasts five years, again that's less than $10 monthly "rent." Reply Mike Castelli says: July 20, 2019 at 2:49 pm LG has a known problem with their inverted linear compressors there are lawsuits against them all over the Internet for this problem. They promised to provide an exception to my warranty and pay for parts but not labor but when I called them back to say none of the repairman In my area or the people they recommended would replace a compressor from LG they said you don’t have a warranty we’re not going to provide parts we don’t know who told you that. Reply Sawta says: July 22, 2019 at 5:24 am Although I think the idea of planned obsolescence is disgusting, and a bad business practice, I also think that the act of enacting a law against it is absolutely impossible to enforce. The vastly superior alternative is to simply no longer buy from brands that have burned you in the past – completely. Never again. Staying true to that is extremely hard, but you have no one to blame but yourself if you don't. In cases where "all the companies do it", then you simply aren't looking hard enough. I promise you that although there may be 10 bad faith companies out there, there are at least 1 or 2 that are actually trying to win your loyalty. Don't be mistaken though: You will pay double or triple what you would pay for the 10 bad companies – not because you're paying for "quality", either – but rather because it's small companies can't afford to place gigantic orders at manufacturing plants and get the discounts that multinational companies get. It's these small companies though, that will honor your warranty. They will go the extra mile to replace bad equipment, and make a genuine effort to make you happy. It's not because they care about you, or want to "treat you like family", or any other series of lies they'll sooth you with, but rather because your future purchases actually effect *them*. With multi-national companies you are just a faceless number. Find a company that treats you right and you'll be good until they get too big and act like the rest of the competition. It's way more work, way more money, and way more effort then what most people are willing to put into making a purchase. And that is why they are treated so poorly, and get taken advantage of: they are consumers – they consume what is available mindlessly. Don't be a consumer, be a customer. Be informed, and be discreet and wary in your purchases. Reply John Becich says: July 22, 2019 at 11:25 am This video unfairly demonizes all Whirlpool appliances. I rely on my Whirlpool refrigerator (Model GB2FHDXWS; bought for 1200 USD in 2010) and it works splendidly and efficiently. Yes, the auto defroster (as shown in the video) failed in about 2015 and I fixed that myself by replacing an electronic printed circuit board, bought online for about $100. A repair man could have done this, for a layperson but I happen to be an electronics engineer and commonly fix my own stuff. One of these days I'll buy another Whirlpool refigerator freezer that is the newest model of this same appliance. Hooray for Whirlpool. Samsung makes great TVs but I wouldn't buy their major appliances. I love my LG washer and just replaced a still functional 9 y.o. unit with similar, updated new unit. By the way, decades ago, my ancient refrigerator freezer's automatic defroster failed for reasons of its own; it relied on much cruder technology. I fixed that, too. So don't tell me that "older is better." That's a lot of hogwash. Old appliances are notoriously inefficient in their energy consumption and rob you blind every month through excessive electricity consumption. And all things eventually fail; seals leak, etc. Reply joseph ferzly says: July 24, 2019 at 8:50 am you american r weird, why buying a Korean and chines, just buy an american products. pay more for better and keep people working. Reply Huy Nguyen says: July 24, 2019 at 1:53 pm so dont buy whirlpool or samsung, got it Reply CJ Green says: July 27, 2019 at 12:42 pm I buy miele in Europe. Reliable and good appliances. 10 year guarantee. Reply crazycutz says: July 28, 2019 at 8:07 pm In the daytime Repairman – nighttime Batman.. the raspy voice says it all.. 😀 Reply George says: July 30, 2019 at 2:22 am Bet they would love to load those appliances in the back of a pickup and shove it off in front of the corporate office. Reply Justin Schwartz says: July 31, 2019 at 4:24 pm This problem is straight up monopoly. Bring in competition this problem is order. Don't ask government they produce this mess in the first plan through lobbying and payoffs. In a highly competitive market only the customer wins not government. Stop asking government to solve every problem…it doesn't and can't. Warranty is not the answer in a monopoly you will need a house load to pay for it. Screw government we need less and more open free market to fix such problem. Reply Katay smith says: August 1, 2019 at 11:31 am They are all crap today but definitely stay away from LG and Samsung refrigerators. Reply Barbara Brooks says: August 1, 2019 at 6:42 pm It would really cut down on pollution if manufacturers were not allowed to discontinue inexpensive parts on older appliances. I had to throw out an oven over a $5 part that is no longer manufactured 30 years later. It would be better for consumers and manufacturers to be able to install upgrades as technology improves rather than to have to buy whole new units. Reply Summerprado says: August 1, 2019 at 7:22 pm Jenn-Air bottom fridge doing same thing! Has now cracked the kitchen floor Inlaws have 20+ year old stove and fridge, NO ISSUES Reply Sparks and Bubbles says: August 1, 2019 at 9:14 pm Don't be fooled by the glitz but anyway they are all the same…. There is no good option there… Reply Tamara Kennedy says: August 2, 2019 at 10:35 pm I had an LG oven that would not shut off and instead would turn itself to highest heat sometimes the light would go off and you could see the electric coils heating elements losing the red GLOW and you would walk by the oven and stovetop and you would see and feel cooling down elements then hours later walk into the kitchen and you could hear the clicking of the stovetop burners cooling down…one day we had made lasagna we made garlic bread and promptly turned off the oven…2 of us checked the dial and the clear all cancel clear and would leave oven door open to check again as we were doing dishes and closed oven door…then one night we had dinner did dishes everything was off hours later after watching 2 movies we were bringing SNACK bowls to kitchen and it was dark but nothing was turned on and everyone went off to bed and i smelled burnt toast and I got up walked down hallway and could see the red GLOW of my oven from the hallway..it was not only my oven it was the broiler and the self cleaning feature and on the other side of the kitchen 2 of 5 burners were red hot turned on full blast even melting a kettle bottom to the burner…nothing we did would shut off the crazy oven or stovetop.we had to go to the house electrical panel and shut off both oven and stove cooktop….my new oven developed 4 deep scratches in the bottom of it and no one has so much as used soap on it..I only use baking soda and water… Reply Tamara Kennedy says: August 2, 2019 at 10:36 pm ,found out lg oven turned itself on burning down a house and thank God family had smoke alarm. Reply Tamara Kennedy says: August 2, 2019 at 10:36 pm My LG tv burst into flames not even turned on, Reply Tamara Kennedy says: August 2, 2019 at 10:39 pm WHEN EVERYTHING WAS MADE HERE IN THE GOOD OLE USA NOTHING BROKE DOWN..NOTHING…BUT NOW EVERYTHING IS MADE WITH BARBIE DREAMHOUSE PLASTIC AND DISAPPOINTMENT AND THIEVERY…WHY ARE WE TOLERATING THIS? WHAT IF WE STARTED MAKING OUR OWN APPLIANCES AGAIN NOTHING MADE IN ANOTHER COUNTRY… Reply Occam's Razor says: August 3, 2019 at 4:30 pm The replacement market is how companies make money. Reply Panthera says: August 3, 2019 at 5:24 pm IMAGINE SMART HOME….. What could go wrong with the planned obsolescence i.e. stuff made to fail on purpose….? Reply Shani Haddad says: August 3, 2019 at 8:22 pm "I must be crazy"….we are not talking about old appliances we are talking about new …the old ones work well but the new ones don't there all the same sooooo what do you do? What company is worth buying from? Reply Stephan Landry says: August 4, 2019 at 11:09 am Sears is gone out of business in Canada.. I wonder why hhhmmm. Reply Jack Andblaze says: August 4, 2019 at 11:34 am The new energy efficient, water saving dishwashers take 5 hours to do a load. 30 years ago I knew a guy who just let ants clean his dishes – that was even more efficient & took less time than the new dishwashers! They never broke down either! Reply Joseph Coffaro says: August 4, 2019 at 12:46 pm where is ur booties how rude Reply Joseph Coffaro says: August 4, 2019 at 12:56 pm 49 dollars a month ,u keep appliance warranty like car insurance you need no way around thank the government for energy star and efficiency. Not manufacture fault they force manufactures to make appliance efficient. Reply Joseph Coffaro says: August 4, 2019 at 12:56 pm recall is a safety issue dah Reply Eliusalmo1 says: August 5, 2019 at 12:16 am Thanks a lot.. The result is we have no hope and government is not interested in helping consumers.. Reply robert young says: August 5, 2019 at 3:18 am All talk no action Reply Jordan Atlin says: August 5, 2019 at 12:19 pm Samsung nooo I was rooting for you! Reply Ron Baltus says: August 5, 2019 at 4:29 pm I heard there is one man who owns the rights to all appliance parts in Canada! If you know the part number you can get it cheaper in the U.S. Reply janet alvarez says: August 5, 2019 at 8:07 pm Where are these manufactured Reply S says: August 5, 2019 at 8:28 pm Three minutes of information in a 22 minute video. 1. Appliance Manufactures know about the issues you're having and refuse to admit it.2. Sales people are no longer experts so they tell you the products are reliable. By the time the warranty runs out, chances are – your appliance sales person is now selling cars3. Replacement parts are expensive – like car parts – it's where appliance companies and the repair industry make their money You're welcome. I just saved you 21 minutes of having to watch this GARBAGE production. Reply Bat Hombre says: August 6, 2019 at 5:34 pm Never but LG or Samsung appliances, i have a Samsung fridge, nothing but headaches Reply Neil Lowery says: August 7, 2019 at 3:15 am Lol, shame on consumers that don’t do their homework! Reply Steve Polverini says: August 7, 2019 at 5:06 am Almost bought a Samsung fridge until I saw all of the reviews and issues. It's all over the internet. People just need to do their homework. Reply TheChuckools says: August 7, 2019 at 12:34 pm Whirlpool and LG is the best as far as giving a damn about customer satisfaction. I’ve got whirlpool washer and dryer works great whirlpool fridge and stove. Stove is glass top digital haven’t had a problem from it at all broke the glass front once but easily enough to order replacement. Do my own repairs. All cheaply vs calling someone Reply birdman 08 says: August 7, 2019 at 8:55 pm Why do vehicle have recall but other big tickets items don't Reply George M says: August 8, 2019 at 1:37 am 30 year tech well said guys. If the consumer only knew the rest.. they only told you half of the secrets lol Reply Zain Zavier says: August 8, 2019 at 2:40 pm hundreds of these videos and ppl being like wHy oH mY GoD. one word – capitalism. Reply Donna E says: August 8, 2019 at 8:27 pm Remember this information, the next time you hear a politician say "deregulation". Reply Aaron Aaron says: August 9, 2019 at 5:58 am Samsung TVs suck too Reply Deborah O'Neal says: August 9, 2019 at 2:57 pm They print their receipts with disappearing ink so that you don't have an original receipt in 3 months or less. The store has it on record that you purchased the product from them but they refuse to pull it up unless you get rude with them. I've made copies of my receipts so that I have one that's legible. They still want the original when they show up to do warranty work which you won't have on hand for them when they come to do the work. Samsung is a horrible product even if they do the warranty work it's still a garbage product. Reply MARCUS KOHL says: August 10, 2019 at 1:33 am 1 min of actual information…lots of nuthin Reply Debbie Navarro says: August 10, 2019 at 2:25 am I wonder what type of appliances both of these guys have in there home? Reply Artem Popov says: August 11, 2019 at 2:45 am Why do you need to show the same footage of lady with the water in the crisper 5 times??? Reply Carpenterjohn The handyman says: August 11, 2019 at 1:56 pm Terri is annoying as hell. Reply TheAdiposeTV says: August 11, 2019 at 2:26 pm need for my hom Reply Terry Toneguzzi says: August 12, 2019 at 1:38 am Looks like the manufactures are following Apples business model of having you buy a new product instead of repairing them. Reply Harry Balls says: August 12, 2019 at 6:26 am It's a long known fact the more basic any machine is built the more reliable it really is. Washer/Dryer/Stove-Oven/ Dishwasher that are loaded with features will fail in no time. But' today even brand or model makes no difference nor does price level, they are all simply built with short lifespans in mind. To just be fully replaced by us just as fast as any incandescent light bulbs burned out in the past did. No reason for that to occur to bulbs either btw. We just bought a new basic top load Whirlpool washer/dryer set a few months ago after moving, both perform excellent. Other than a scratch or two they perform like brand new, the set is from 2002 btw. I bought the full set from an appliance store for $200. Old dial designs not today's digital crap.Myself I have always bought base model vehicles too for this same reason. Reliability!! Everyday people toss out their perfectly operating machines for the next wonder machine that has it all. In fact I know people who spent almost $3000 on a new washer/dryer set and within a few short months I watched them drive their clothes across town to family members for washing/drying. What is simply remarkable & horrifying to me is how come people today simply keep buying this same ol' crap over & over just hoping to get a good set. We need to all unite and put (1) big name corp out of business for doing this to us just to send a very clear message. Also' (1) big gas/oil corporation too over their decades of price gouging on us, but hey' relax everyone, people will never do this today. Although with todays social media it's more possible today than ever people just can't unite for any reason long enough to do anything of a sort. We the people truly are just slaves that always do what we're told by our big corps. Simple cowards who lost our country, united we stand? What a huge load of BS we were taught there? Reply Canadida Mapleleaf says: August 12, 2019 at 6:28 am yet they want to charge us with carbon tax even tho they design our important items to break .. feeling robbed yet ? mim wage job can barely pay to live .. but hey 1400 on a fridge that don't last longer than a year unbelievable cheaper to buy new than to fix it ……. seems to be an epidemic lately in the last 20 yrs Reply DrPepperJunior says: August 12, 2019 at 8:40 pm Even the repair parts are crap. Our dryers heating element burned out and I went online to find one. The ones on amazon seemed great bc they ran for $20 but upon further review, i found that the quality is trash and people had their elements burn out again within a few weeks. Had to purchase an OEM $110 one and so far its been holding up good after a month. Reply noah says: August 13, 2019 at 3:01 am You know how long things last by how long the warranty is. If it's a year then it wont last more than 2. Things always break right after the warranty. Same on cars and computers and everything else. Reply Adam Fidelio says: August 13, 2019 at 2:59 pm The repair guy knew EXACTLY what was wrong with it!? What a hack fraud! Reply Chuck Finley says: August 14, 2019 at 2:56 am Fluff. Cameras inside appliances when opened. Perky sitcom music. Rehearsed customer scenarios. Nuff sed. Reply Michael Parker says: August 14, 2019 at 3:32 pm Why's his voice so raspy and burn marks on his lips? Reply you6382tube says: August 14, 2019 at 8:46 pm Forget Samsung refrigerators. Reply Leave a Reply Cancel reply Your email address will not be published. Required fields are marked *Comment Name * Email * Save my name, email, and website in this browser for the next time I comment.